Oppo has introduced a new initiative called the Customer Service 3.0, which promises to improve efficiency and turn around time for smartphone repairs. This service covers a wide range of issues including software problems, screen and battery replacement, speaker damage, and touchscreen malfunctions.
The Customer Service 3.0 initiative, introduced last year, offers one-hour onsite repairs for select devices, free pick-up and drop, and debit/credit card EMI options on repairs. OPPO India also offers transparent, real-time repairs where customers can observe technicians fixing their devices.
Customers can schedule free pick-up and drop for their smartphones submitting the Send-in repair form on the OPPO India website. Regular updates on repair progress are provided through SMS and WhatsApp. OPPO has over 550 authorized service outlets across India and plans to upgrade 40 additional service centers to the new 3.0 standard the end of 2024.
Overall, this initiative is an interesting development in the smartphone service ecosystem and will likely be closely monitored both customers and industry professionals.