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- Air India has a reputation for having an awkward business-class product with regularly broken seats.
- Although the airline is introducing better products, the old seat will fly until at least 2025.
Air India is getting a makeover.
Everything started in 2021 when the Tata Group agreed to buy back the airline it originally founded in 1932. During its golden days, Air India was considered a top-tier carrier with fancy on-board bars, lounges, and luxe cabins.
However, the government took over in the 1950s and ran Air India into disarray. Worn-out planes, broken seats, and dirty carpets were just a few of the complaints regularly coming from passengers.
Under Tata, however, the company has invested hundreds of millions into a total revamp — including everything from updated uniforms to fancy new business class seats.
To see the transformation, I tried out Air India’s old — and notoriously awkward — Boeing 777-300ER business class product from New York to New Delhi (Business Insider paid a media rate).
Here’s why the cabin wasn’t as miserable as I thought it would be.